![]() ![]() ![]() ![]() Please note that although Agents may elect to use Compass designated email addresses or marketing materials, Agents are independent contractors who are not employed or controlled by Compass. “Agents” are people and other entities we contract with, including our independent contractor licensed real estate salespersons and brokers, that may offer or provide services to you. If your use of the Services involves Affiliates, the additional legal terms in Section 9 will apply. (“Modus”), and OriginPoint LLC (“OriginPoint”). “Affiliates” are our affiliates that retain separate branding, such as Chartwell Escrow, Inc. d/b/a Compass and its affiliates (collectively, “Compass,” “we,” “us,” or “our”) (together with the Site, the “Services”). Make sure you are available to check your inbox 24 hours after the first email is sent as the link in the second email will expire if not used in time.įollow the instructions in the email to disable two-step verification or enrol a new device.These Terms of Service (collectively with Compass' Privacy Policy, California Privacy Notice, and DMCA Copyright Policy, the " Terms of Service") set forth legally binding terms and apply to your use of and any other Compass branded website that is controlled by Compass (collectively, the "Site") and any services, products, platforms, features, content, or Applications (as defined herein) offered by Compass, Inc. We’ll send you an email with more information with the subject line Steps to recover your Atlassian account. Note: This email does not contain the one-time link described in the next step.Īfter 24 hours we’ll send you a second email with a one-time link that lets you access your account and directs you to the two-step verification settings page. On the recovery code screen, select Can't find your recovery key? If you have a managed account, speak to your organization administrator. You may have already used that one previously and have your newest one saved elsewhere. Make sure it's not an old emergency recovery key. Your recovery key may not work if it’s already been used before, you didn’t save it when you enabled two-step verification, or you no longer have access to the device you enrolled with. Your emergency recovery key doesn't work or you've lost it You've replaced your phone, or want to start using a different authentication appĭisable two-step verification, then enable two-step verification again on your new phone or authentication app. If you've tried everything in this list, log in with your emergency recovery key. If necessary, reset your phone's clock and then try to access your account again. Verification codes may not work if the time for your app and phone are different. Make sure your phone has the correct time Many apps allow you to add several accounts and codes in the same app and some display in the same area. Verify you're looking at the correct verification app and the correct code for your Atlassian account. Make sure you're looking at the code for the correct account Some authentication apps display the verification code in two segments, for example: 111 000. However, you generally want to enter your code as a single string: 111000. Your Atlassian account won't accept your verification code, but you know you're using the right code This document describes problems you might encounter when using two-step verification to log in to your Atlassian account. ![]()
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